Payments & refunds
What you need to know before you pay the association for a ticket or a membership fee.
Who you are paying
Singapore Heng Jai Phua Clan Association · 新加坡琼崖潘氏社
A society registered with the Registry of Societies, Singapore. UEN S56SS0002H.
35-A Seah Street, Singapore 188391
What you can pay for online
Tickets to association events, and the membership entrance fee and annual subscription. Every price is in Singapore dollars and is shown before you pay. The price shown is the price you pay: no payment surcharge is added.
Donation and sponsorship enquiries are reviewed by our team. We will be in touch to discuss the arrangements before any payment is made. Donation and sponsorship enquiries
How payment works
You are sent to a secure checkout run by our payment provider, HitPay, where you pay by PayNow or card (the methods offered are shown there). Your card details are entered on HitPay's page and never reach this website. A payment is confirmed once HitPay tells us it has succeeded.
What you receive
Nothing is posted. For an event you receive an e-ticket with a QR code by email, and it is always on your order page. For a membership fee you receive an emailed receipt, where we hold your email address. If an email does not arrive, write to the office with your order reference and we will send it again.
Refunds and cancellations
The cancellation cut-off and refund terms for each event are set by the Committee and will be shown on that event's ticket page before sales open. They are not yet announced.
To ask about a refund, write to the office with your order reference. Refunds are paid back through the same payment method, and every one is recorded.
Your data
What we keep about a purchase, and for how long, is set out in our privacy notice.